Are you looking for Best logistic ecommerce service to ship out your products?
This the most honest review of Nimbuspost Vs Shiprocket .
Are you looking for Best ecommerce courier service in India?
How Both works?
Here is the fair comparison between two.
The camparison will be based on points mentioned below:
- User interface
- COD Management Automation
- Customer Support
Shiprocket Comes with 4 plans starting with free plan(Lite) and upgradable to Basic, Advanced and Pro. The pricing of which are listed Below.
Whereas the Nimbuspost comes with only Free plan.
Below Is the comparison shown between the Shiprocket and Nimbuspost Pricing for same pincodes, Dimensions of Package.
Both the Logistic Partner Support Fair number of Integrations.
Shiprocket Comes with inbuilt App for Shopify Users but for Nimbuspost user have to do some copy-paste which hardly takes 2 mins even for non technical person.
Both Nimbuspost and Shiprocket have very user friendly sleek & Smooth Design with Responsive Web App and buttons easy to Navigate.
COD Management Automation
This is one of the main aspect of why someone should choose one logistic service over other.
Most of the sellers in India are frusrated with high Return Pecentage(RTO/NDR) varying from 10% to 60% which is very painfull for sellers.
The only way to tackle this is to follow up with customer on phone/email/sms and remind them for their courier.
Various efforts are also taken by courier companies to decrease the percentage of return.
Logistics Services here also play a essential role as they can put some effort by following up with the customer through different mediums.
Both Logistic Services Use sms/email follow up but still it ins’t enough to create huge change in return %. This is where your followup of your teams comes in. But giving access of Dashboard to your telecaller should be risky right?
Nimbuspost Allows you to create employee account which only give limited access to dashboard with Loaded features like IVR which basically connects your employee with customer on phone with its recoding available for you to examine. This recording can be downloaded and can be used for any disputes between seller and courier company aswell.
To Access it goto Nimbuspost Dashboard>add ons>IVR
Currently the IVR feature is available for both abandoned checkouts and orders.
Another very important Aspect of Logistic service is the customer support.
Both the Logistic Service can be contacted from mediums like live chat, phone. emails.
Live chat is the option which most of the people prefer as it is real time. Various Experiences of users has stated that there has been massive delays in live chat support for shiprocket. Users have also complained about unsupportive behaviour of shiprocket customer care for weight conciliation related problems.
Compared to Shiprocket, Nimbuspost have shorter wait timings and customer care people being more supportive makes it more customer friendly.